How do I figure out how large a space I need?
When is rent due?
What type of payments do you accept?
Refund and Cancellation Policy
–Cancelling after 36 hours from booking online, or after you move in: You will receive a full refund for any unused rent less a one-time, two week (50%) minimum charge. Call or email to inform us as soon as you have moved out and completely cleaned out your unit – including sweeping the unit and removing any debris that may be left behind from your move from the roadway around your unit. N.B. You are still responsible for all charges until you have moved out completely and informed us of that fact.
Are there any extra fees?
How many days notice do I have to give before I move out?
Do I need to buy insurance?
What’s the best way to pack up boxes and containers to place into storage?
Label boxes. Take home a list of your labeled boxes for easy reference when you need to locate your goods.
See Packing Tips for more information!
Is there any particular way to arrange my things in my storage space?
See Storage Tips for more helpful hints!
What items shouldn’t be placed into storage?
See Storage Rules for a list of requirements.
Can I store appliances in my storage unit?
What other things should I be aware of when storing and utilizing my storage space?
Here are a few tips:
Bicycles and Other Metal Items: To retard rust, wipe all metal surfaces with a rag containing a few drops of machine oil.
Books and Documents: Pack books flat to protect their spines. Do not place boxes directly on concrete floors, but use pallets or skids to prevent moisture. Use packing to fill out empty pockets in the boxes. Do not pack fragile items in the same box with books and do not overload. Put file boxes on plastic or up. Ensure nothing is leaning against the door or it may shift to block the door’s rolling motion.
As you are leaving your unit, make sure your lock has been properly closed. Keep your key or combination in a safe place.