Frequently Asked Questions

How do I figure out how large a space I need?

Click here for ideas on what can be stored in each unit size.

When is rent due?

Rent is due the same day of the month that you rented the storage unit. For example, if you rent a unit on the 20th day of a month, your rent will be due on the 20th of each month thereafter.

What type of payments do you accept?

We accept Money Orders, Cheques, Debit, Visa, Mastercard and Cash. Leave us with post-dated cheques or credit card information for convenient hassle-free monthly payments. Ask how to set us up on your online banking with Scotiabank or ATB (others coming soon).

Refund and Cancellation Policy

Cancelling a rental prior to moving in: You will receive a full refund less 10% administrative fees if you cancel within 36 hours of your online rental. You must call our office or email us during business hours and receive a confirmation number over the phone or by reply email for your cancellation to be valid. Please be aware that we are open 9:00 am – 5:30 pm Monday through Saturday and closed Sundays and Statutory Holidays.
Cancelling after 36 hours from booking online, or after you move in: You will receive a full refund for any unused rent less a one-time, two week (50%) minimum charge. Call or email to inform us as soon as you have moved out and completely cleaned out your unit – including sweeping the unit and removing any debris that may be left behind from your move from the roadway around your unit. N.B. You are still responsible for all charges until you have moved out completely and informed us of that fact.

Are there any extra fees?

No! All you pay is the rent for the unit (plus GST). We don’t charge extra for administration, gate access cards, security deposit or anything else.

How many days notice do I have to give before I move out?

None! You can move out whenever you want and we will reimburse you for any portion of an unused month when you leave subject to a minimum charge of two weeks.

Do I need to buy insurance?

Please note that Innisfail Self-Storage does not insure the content of units. Innisfail Self-Storage accepts NO LIABILITY for loss of or damage to the goods belonging to its clients. Check with your insurance agent – many home insurance policies extend coverage to goods in storage. You are strongly urged to ensure that your possessions are adequately insured.

What’s the best way to pack up boxes and containers to place into storage?

Fill containers to capacity. Partially full or bulging cartons may tip or collapse. Heavy items like books or tools should be packed in small boxes so they are easy to lift. Protect your fragile goods with packing (i.e. , bubble pack, packing paper, towels or other) and place them near the top of your storage space.
Label boxes. Take home a list of your labeled boxes for easy reference when you need to locate your goods.
See Packing Tips for more information!

Is there any particular way to arrange my things in my storage space?

Pack the storage space carefully. Leave air space around the perimeter to aid ventilation. Place a pallet on concrete floors and do not lean items against walls. Leave a walkway to the rear of your space for easy access. Use all the space available, including the height, and place frequently-used goods near the door.
See Storage Tips for more helpful hints!

What items shouldn’t be placed into storage?

Do not store food or other perishable items that could decay or attract insects or rodents. Also, do not store flammable or toxic items in your unit. No paints or solvents.
See Storage Rules for a list of requirements.

Can I store appliances in my storage unit?

A refrigerator or freezer should be thoroughly dry and stored with its door slightly ajar. Some good can be stored inside large appliances and boxes can be stand on top of most appliances.

What other things should I be aware of when storing and utilizing my storage space?

Here are a few tips:


Bicycles and Other Metal Items: To retard rust, wipe all metal surfaces with a rag containing a few drops of machine oil.

Books and Documents: Pack books flat to protect their spines. Do not place boxes directly on concrete floors, but use pallets or skids to prevent moisture. Use packing to fill out empty pockets in the boxes. Do not pack fragile items in the same box with books and do not overload. Put file boxes on plastic or up. Ensure nothing is leaning against the door or it may shift to block the door’s rolling motion.

As you are leaving your unit, make sure your lock has been properly closed. Keep your key or combination in a safe place.